Terms of service

These terms are the agreement between you and ORelay Studios LLC (“we”) for the use of ORelay: the service at orelay.io and its subdomains, the ORelay agent software, and the ORelay apps. By creating an account, installing the agent or using the apps you accept them. If you do so on behalf of an organization, you confirm that you are authorized to bind it, and “you” includes that organization.

1. The service

ORelay lets you reach, control and manage computers on which the ORelay agent is installed: view and control their screens, run commands and shells, transfer files, change their power state, view their health, set alerts and scheduled tasks, collect software inventory, share access to a single computer with another person, and store files in a cloud vault. We may add, change or withdraw features; we will give notice of any change that removes something you rely on.

2. Your account

• Give accurate information and keep it current.
• Keep your credentials secret. Everything done with your account is your responsibility until you tell us it has been compromised.
• You must be at least 16, and old enough to enter a contract where you live.
• An organization is responsible for the actions of its members and for who it admits.

3. Acceptable use

The ORelay agent runs with the highest privileges on a machine. You may install it only on machines you own or are explicitly authorized to manage, and you may use ORelay only in ways that are lawful where you and those machines are. In particular you must not:

• Use ORelay to access, view, monitor or control any computer without the authority to do so.
• Watch or control the screen of a computer someone else is using without their knowledge, where the law requires that they be told.
• Obtain a share code by deceiving the person who makes it, or use ORelay to impersonate a technician, a company or a support service.
• Use it to collect data about people without a lawful basis, or to break any privacy, wiretap or computer-misuse law.
• Probe, overload, interfere with or attempt to bypass the security of the service or of other users.
• Resell, sublicense or offer ORelay as your own service without our written agreement.
• Reverse engineer the service, except where the law allows it regardless of this clause.

We may suspend or close an account that breaks these rules, and we will cooperate with lawful requests from authorities about misuse.

4. Your data

Everything you and your machines send to ORelay remains yours. You give us the permission we need to store, process, display and transmit it in order to run the service for you, and nothing more. You are responsible for having the right to send it to us, including any personal data about the users of your machines. Our privacy policy describes how we handle it.

5. Availability

We work to keep ORelay running and will tell you about planned maintenance where we can, but we do not guarantee that it will be available at any particular time or free of faults. Keep your own means of reaching a machine for when it matters. Features marked as beta or in development may change or stop without notice.

6. Fees

ORelay has a free plan and paid plans. A paid plan’s price, billing period and limits are shown before you buy and form part of this agreement. Our current plans are listed on our pricing page.

• Subscriptions: paid plans are subscriptions, billed in advance, monthly or yearly. A subscription renews automatically at the end of each period until you cancel it.
• Payment: payments are processed by Stripe. For many purchases Stripe acts as the seller of record (the “merchant of record”), and its name may appear on your statement and receipt. In that case Stripe’s own terms for buyers also apply to the payment.
• Taxes: sales tax, VAT, GST and similar taxes are added where they apply.
• Cancelling: you can cancel at any time from Plan and billing in the web viewer. Your plan stays until the end of the period you have already paid for. The account then moves to the Free plan. Nothing is deleted, but what the Free plan leaves out, such as scheduled tasks and webhook alerts, pauses until the account is on a paid plan again.
• Refunds: we do not refund payments for partly used periods, except where the law requires it. Consumers in the European Union, the United Kingdom and other places with a similar law have a legal right to withdraw from a purchase within 14 days. By starting a paid plan at once, you ask us to begin the service straight away. To withdraw, email us within 14 days of buying, and we refund you for the part of the period you have not used.
• Failed payments: if a payment fails, we retry it. If 14 days pass without payment, the account is held to the Free plan’s limits until a payment succeeds.
• Price changes: prices may change with at least 30 days' notice, taking effect at your next billing period.

7. Our software

We grant you a non-exclusive, non-transferable license to install and use the ORelay agent and apps on machines you are authorized to manage, for the purpose of using the service. Parts of the software are open-source packages used under their own licenses, which apply to those parts on their own terms. Their notices ship with each part: the agent prints them when run with --licenses, the Android app lists them under Settings, Open source licenses, the iPhone app under Account, About, Open source licenses, and the web viewer and this website publish them at /third-party-notices.txt.

8. No warranty

ORelay is provided as is and as available. To the fullest extent the law allows, we make no warranty of any kind, express or implied, including of merchantability, fitness for a particular purpose, or non-infringement, and we do not warrant that the service will be uninterrupted, error-free or secure.

9. Limitation of liability

To the fullest extent the law allows, ORelay Studios LLC is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to ORelay, however caused. Our total liability for all claims in any twelve-month period is limited to the amount you paid for ORelay in that period or, if you paid nothing, one hundred US dollars. Nothing in these terms limits liability that cannot be limited by law.

10. Indemnity

You will defend and compensate ORelay Studios LLC against claims by others that arise from your use of ORelay in breach of these terms, including installing the agent on a machine you were not authorized to manage.

11. Ending the agreement

You may close your account at any time, by deleting it in the web viewer or the apps as the privacy policy describes, or by writing to us. We may suspend or close your account for a breach of these terms, or on 30 days' notice for any reason. If we close it on notice without a breach, we refund the part of a paid period that is left. When the agreement ends we delete your data as the privacy policy describes. Sections 4, 6 (for amounts owed), 8, 9, 10 and 12 survive.

12. Governing law

These terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law rules. Disputes will be brought in the courts there, and you consent to their jurisdiction, except that either party may seek an injunction anywhere to protect its rights. If you are a consumer in a place whose law gives you the right to bring a claim at home, this clause does not take that away.

13. Changes to these terms

We may update these terms. The date at the top says when. For changes that matter we will e-mail account holders at least 14 days before they take effect. Continuing to use ORelay after that is acceptance of the new terms.

14. General

These terms, the privacy policy and any plan terms are the whole agreement between us about ORelay. If a clause is found unenforceable the rest stands. Our not enforcing a term is not a waiver of it. You may not assign this agreement; we may assign it to a successor of our business.

15. Contact

ORelay Studios LLC
4539 N 22nd St, Ste N, Phoenix, AZ 85016, United States
Email us
(520)888-8888Show